Terms of service

Last updated: May 14, 2026

Welcome to Dogseechew. These Terms of Service (“Terms”) govern your access to and use of the website located at https://dogseechew.com (“Website”) and any related content, features, tools, products, and services offered through the website (collectively, the “Services”).

The website and Services are managed by Khanal Foods Inc., a company incorporated under the laws of the United States of America, with its principal place of business at 700 Ramona Ave, Philadelphia, PA 19120, United States and is owned by Khanal Foods Group (“Company”, “we”, “us”, or “our”).

By accessing and/or signing up on the Website, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully before accessing or using our Services. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Website is at your own risk.

In order to use the Website, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws or by us. The Website is not intended for children under the age of 18 and no person under the age of 18 may use the Website. If you use the Website, you are affirming that you are at least 18 years old.

PART A – GENERAL TERMS OF USE AND LICENSE

1. License To Use the Website

The Services provided via this Website are the exclusive property of Khanal Foods Group and are protected under global intellectual property statutes. Unless you have received prior written approval from the Company, you are strictly prohibited from modifying, distributing, transmitting, reverse engineering, or selling any content or services from this Website. You may not use this Website in any manner that could harm the Company or a third party. Specifically, you may not:

• Interfere with Operations: Damage or disrupt the performance of our Services or technical infrastructure.
• Unauthorized Access: Intercept private data, bypass technical controls, or access Services through any interface other than the one we provide.
• Data Mining: “Scrape” or “harvest” content without our express permission.
• Misleading Affiliation: Frame our Services with unauthorized logos or suggest a false relationship with the Company.
• Unauthorized Claims: Make unverified claims regarding the curative or health-enhancing effects of our products or imply the Company has made such claims.
• Legal Violations: Violate any local, state, federal, or international regulations.
• Spamming: Transmit unsolicited promotional materials, “junk mail,” or spam.
• General Interference: Engage in any behavior that limits or hinders another person’s ability to enjoy the Website.

2. Prohibited Use

We do not permit the resale of our products through unauthorized retailers or distributors. If we suspect an account or guest user is involved in unauthorized distribution or any activity not pre-approved by us in writing, we reserve the right to suspend or terminate that account and block further access to the Website. Any pending orders linked to a flagged account or IP address will be cancelled and refunded. We further reserve the right to pursue legal action against unauthorized resellers under all applicable laws, including the Lanham Act.

3. Account Accuracy

You agree to provide information that is true, current, and complete. If we suspect your account details are inaccurate, we may deny you access to the Website.

Using a false name, address, phone number, or credit card to make a purchase constitutes fraud. By using such false information, you voluntarily stipulate and admit to the following:

1. Your use of false credentials was a knowing and fraudulent misrepresentation made at the time of purchase with the specific intent to defraud the Company.
2. Our reliance on your information was actual, justifiable, and reasonable.
3. Your actions caused the Company direct harm.

You further acknowledge that such conduct is carried out with malice and oppression, making an award of punitive damages both necessary and appropriate. We will prosecute all instances of fraud to the fullest extent of the law.

4. No Veterinary Advice or Information

Our Services are a resource for information, not a substitute for professional veterinary care. We do not offer medical diagnoses or treatment plans. Even if you interact with third parties or staff through our Website, these conversations are not authorized professional advice. We also do not independently verify the qualifications of third-party users.

Please do not use information from this site to manage your pet’s health issues or replace prescribed treatments. Before starting any new supplement, diet, or medication, or if you have concerns about your pet’s wellbeing, always speak directly with a licensed veterinarian.

PART B – COMMERCIAL TRANSACTIONS

The products displayed on the Website can be ordered and delivered only within the U.S.A.

1. Products

We reserve the right to discontinue or change at any time without notice the Services, specifications, content, messaging, products, and other information, and prospectively change prices on products, in each case without incurring any obligation to you. We take reasonable precautions to try to ensure that the prices quoted on the Website are correct, to ensure that the Website is complete, accurate, and current, and to describe the products available on the Website as accurately as possible and to depict the most up-to-date packaging. However, we do not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. Product appearance, packaging, or color may vary depending on your device and settings.

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including product unavailability, suspected fraud, errors in product or pricing information, or delivery limitations. Your order is not accepted until we confirm it.

You represent that purchases are for your own personal or household use and not for resale, export, or other commercial distribution unless we agree otherwise in writing.

2. Shopify Checkout

All orders placed through the website are processed using Shopify Checkout. By placing an order, you agree to complete payment through Shopify Checkout and any payment methods made available at checkout.

Where available, Shop Pay may be shown as an accelerated checkout option. If you choose to use Shop Pay, your use of that service is subject to Shopify’s applicable Shop Pay Merchant Terms of Service, as updated by Shopify from time to time.

3. Pricing and Payment

Prices displayed on the website are in the currency indicated at checkout unless otherwise stated. Unless expressly noted, prices do not include taxes, shipping, customs duties, or import charges.

You agree to provide current, complete, and accurate billing and payment information and to promptly update such information if it changes. You authorize us, through Shopify Checkout, to charge your selected payment method for all amounts due for accepted orders, including applicable taxes, shipping, and handling charges.

Depending on your area of residence, Company is required to collect applicable state and local sales tax on orders shipped to certain states. Your final order total will include the appropriate state and local taxes.

4. Shipping and Delivery

Company will add applicable shipping and handling fees to your order. Unless otherwise noted, Company will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Shipping timelines shown on the website or at checkout are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, weather, strikes, supply chain disruptions, or other events beyond our control.

Title and risk of loss pass to you upon transfer of the products to the carrier, except to the extent otherwise required by applicable law.

5. Refunds and Cancellations

Any returns, refunds, cancellations, or replacements are governed by our Returns and Refund Policy. Please review that policy before placing an order, as product category, condition, timing, and location may affect eligibility.

PART C – LEGAL TERMS

1. Intellectual Property

This Website and Services, including articles and other text, photographs, images, illustrations, graphics, video material, audio material (including musical compositions and sound recordings), software, logos, trademarks, tradenames, titles, characters, names, graphics and button icons, excluding user content are protected by copyright, trademark and other laws of the United States, as well as international convention and the laws of other countries. They are owned or controlled by the Company or by other parties that have provided rights thereto to us.

You may use the Services only for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, publicly display, create derivative works from, or exploit any part of the Services without our prior written consent.

2. Feedback

If you submit ideas, suggestions, reviews, or other content to us, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display that content for any lawful purpose, including commercial purposes.

You represent that you own or control the rights necessary to submit such content and that it does not infringe any third-party rights or violate any law.

3. Third-Party Services

The Services may include tools, features, links, or functionality provided by third parties, including Shopify services and payment-related features. We do not control third-party services and are not responsible for their content, availability, accuracy, or terms. Use of those services is at your own risk and may be subject to separate terms and privacy policies.

4. Privacy and Shopify

Personal information collected through the Services is handled in accordance with our Privacy Policy. Because the website is hosted on Shopify, Shopify may process certain information in connection with site operation, checkout, payment processing, fraud prevention, and analytics.

Please review Shopify’s privacy disclosures applicable to customers in your region and our own Privacy Policy for more information about how data is collected, used, and shared.

5. Disclaimer

WE (INCLUDING OUR PARENT AND AFFILIATE COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD PARTY CONTENT PROVIDERS, MERCHANTS, CONTRACTORS, LICENSORS, AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, MANAGERS AND EMPLOYEES (COLLECTIVELY, THE “RELATED PARTIES”)) PROVIDE THE WEBSITE AND SERVICES ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE OR THE SERVICES, INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR RELATED PARTIES DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE AND OUR RELATED PARTIES DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT. FURTHER, NEITHER WE NOR OUR RELATED PARTIES HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF ANY PERSON SUBSCRIBING TO OR USING THIS WEBSITE. THEREFORE, WE DECLINE ALL LIABILITY WHATSOEVER FOR IDENTITY THEFT OR ANY MISUSE OF YOUR IDENTITY OR INFORMATION.

6. Limitation of Liability

You expressly acknowledge and agree that, in no event, shall the Company or its related parties be liable for any indirect, special, incidental, punitive, consequential, or exemplary damages arising in connection with Your use. This applies regardless of how such damages are caused and under any theory of liability, whether in contract, tort, including negligence or strict liability, or otherwise, arising from Your use of, inability to use, or reliance on the Website, its content, or any product advertised or sold on the Website. These exclusions include claims for lost profits, lost data, loss of goodwill, injury, interruption of work, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known such damages might occur. If there is any issue with a product purchased through the Website, your exclusive remedy is a return or refund in accordance with our posted policies. For all other claims arising from your use of the Website or its content, the Company’s total liability shall not exceed the greater of: (a) the amount you paid to the Company in the three (3) months immediately preceding the effective date of the relevant damage, loss, or cause of action, or (b) one hundred U.S. dollars (U.S. $100).

If your jurisdictional state does not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you or may not be enforceable against you. If you are a user in such a jurisdiction, warranties and liabilities stated are intended to apply only to the fullest extent permitted by the laws of that jurisdiction. If any portion of these sections is found invalid under the laws of such jurisdiction, that invalidity will not affect the validity of the remaining portions of the Terms.

If there is any issue with the Website or the Services, you agree that your sole remedy is to stop using the Website and the Services. If there is any issue with products purchased through the Website, you agree that your sole remedy, if any, is to seek a return or refund in accordance with the policies posted on the Website. You also agree that any claim or cause of action arising from Your Use of the Website, or any content or products obtained, purchased, or downloaded from the Website, must be brought forward within one (1) year after the event giving rise to the claim or cause of action.

We do not endorse, and are not responsible for, the accuracy or reliability of any opinion, information, advice, or statement on the Website. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the use of any Services advertised or sold on the Website. It is your responsibility to evaluate the accuracy, completeness, and usefulness of any information, opinion, advice, or other content available through the Website. Please seek professional advice, where appropriate, regarding the evaluation of any specific information, opinion, advice, or other content on the Website.

7. Indemnity

By accessing the Website or using any Services, you agree to indemnify, defend, and hold harmless us, our parent companies, subsidiaries, affiliates, and their respective managers, members, officers, directors, employees, contractors, and suppliers from all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to your use of the Website or Services, your uploading, posting, emailing, or transmitting any user content or other materials (including those by users you authorize), your infringement of proprietary materials, or your breach of these Terms, our Privacy Policy, or any other policy applicable to your use of the Website or Services. We may assume exclusive control of the defense and settlement of any indemnified matter, and you agree to fully cooperate and assist us in that process. This indemnification duty survives termination of these Terms and your use of the Website.

8. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable law. Sections that by their nature should survive termination will continue to apply, including intellectual property, disclaimers, limitation of liability, indemnity, and governing law.

PART D – ARBITRATION

Mandatory Arbitration (“Arbitration Agreement”)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT IN COURT.

1. Definitions

“Dispute” means any claim, controversy, or dispute, whether in contract, tort, or otherwise, arising out of or relating to Company’s Website, Services, or this Agreement, including any question concerning the scope, enforceability, applicability, or validity of this Arbitration Agreement, whether a claim is subject to arbitration, and any dispute concerning arbitrator or administrative fees.

2. Informal Dispute Resolution

Before either party begins arbitration, both parties must first attempt to resolve the Dispute informally. The complaining party must send a written notice to the other party (for claims against Company, to hello@dogseechew.com) that includes: your name; the email address associated with your account, if applicable; a detailed description of the claim; the specific relief requested; the basis for that relief; and proof of your relationship with Company. The parties will then negotiate in good faith for sixty (60) days after the notice is received. Any applicable limitations period or filing deadline will be tolled during this process.

3. Mutual Arbitration Agreement

If the Dispute is not resolved informally, either party may begin binding arbitration as the exclusive method of resolving the Dispute. Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current rules, available at www.adr.org/consumer, as modified by this Agreement. If AAA is unavailable or unwilling to administer the arbitration consistently with this Agreement, the parties will either agree on another administrator or ask a court to appoint one. Any arbitration demand must be sent by email to hello@dogseechew.com and, for account holders, must include your registered email address. The arbitrator, and not any court, shall have exclusive authority to decide any Dispute concerning the interpretation, applicability, enforceability, or formation of this Agreement.

This Agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, is intended to be interpreted broadly, and applies to claims arising before or after its existence. Acceptance of this Agreement supersedes any prior arbitration agreement with Company.

4. Exceptions to Arbitration

Company party may: (i) bring an individual claim in small claims court; (ii) bring an action in state or federal court to protect Company’s intellectual property rights, including patents, copyrights, trademarks, and trade secrets, but not privacy or publicity rights, or to bring a defamation claim; or (iii) seek declaratory or equitable relief in court regarding compliance with the Informal Dispute Resolution process or whether a claim is time-barred. Exercising any of these exceptions does not waive arbitration rights, and any related arbitration will be automatically stayed pending the outcome.

5. Class Action and Collective Relief Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS PROVIDED IN THE “BATCH ARBITRATION” SUBSECTION, ALL ARBITRATION MUST BE CONDUCTED ON AN INDIVIDUAL BASIS. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING IT, AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S CLAIM. CLASS ACTIONS, CLASS ARBITRATIONS, COLLECTIVE ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED.

6. Procedure

A single arbitrator in Philadelphia, Pennsylvania, applies Pennsylvania law (consistent with FAA) and AAA rules (excluding class procedures). Disputes involving less than $10,000 (excluding requests for injunctive or declaratory relief) shall be resolved via document submission only, absent a contrary determination by the arbitrator or mutual agreement of the parties. For claims above this threshold, either party retains the right to request a hearing; such hearings shall be conducted remotely via videoconference or telephone unless otherwise stipulated. The arbitrator is empowered to hear dispositive motions to streamline the resolution of issues. All aspects of the arbitration remain confidential, except where disclosure is required for judicial confirmation of the award, in which case the parties shall seek to file such disclosures under seal.

7. The Arbitral Award

On providing the arbitral award, it may be entered as a judgment in any court with jurisdiction. Relief—both monetary and non-monetary—is available only on an individual basis as permitted by law and this Agreement. To ensure fairness, individual awards do not set a precedent for other disputes, except to prevent the re-arbitration of the same claims between the same parties.

8. Arbitration Fees

You will cover the filing and hearing fees. Generally, you are responsible for your own legal fees. While the AAA may adjust fees at its discretion, it will not increase your costs. Challenging AAA fees in good faith does not constitute a default and will pause the payment deadline until the challenge is resolved.

9. 30-Day Opt-Out Right

You may opt out of this Arbitration Agreement within 30 days of your first use of our Services by emailing hello@dogseechew.com with the subject line “ARBITRATION OPT-OUT.” If you opt out, the Company is also not bound by this section. Opting out of a new version of this clause does not cancel any prior arbitration agreements you previously accepted. We will honor all valid past opt-outs, and no further action is needed if we eventually remove this agreement entirely.

10. Survival

This Arbitration provision, including the Class Action Waiver, survives termination of this Agreement and any fulfillment or cancellation of orders.

PART E – OTHER TERMS

1. Governing Law

These Terms are governed by the laws of the State of Pennsylvania, United States, without regard to conflict of law rules. You consent to the exclusive jurisdiction and venue of the courts located in Philadelphia, Pennsylvania, except where applicable law requires otherwise.

2. Entire Agreement; Severability; No Waiver

These Terms, together with the Privacy Policy incorporated herein by reference and any policies that we post on the Website and Services, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us with respect to such subject matter.

If any provision of these Terms is deemed unlawful, void or unenforceable, the remaining provisions will remain in place and the invalidated provision will be deemed replaced by an enforceable provision that most closely reflects the intent of each of you and us.

Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of that right or provision or any other rights or provisions included within the Terms.

3. Changes to Terms

We may update these Terms from time to time by posting the revised version on the website. The revised Terms will become effective on the date posted or on any later date stated in the update. Your continued use of the Services after an update becomes effective means you accept the revised Terms.

4. Contact Information

Questions about these Terms should be sent to:

Dogseechew / Khanal Foods Inc.
700 Ramona Ave, Philadelphia, PA 19120, United States
Email: hello@dogseechew.com
Phone: +1 628-257-9349